Proactive

Responsive

Streamlined

Dedicated

Ark Dental IT Systems

Elevating Dental Practices Through Advanced IT Management

In the rapidly evolving digital world, selecting the right IT management service is crucial for dental practices. Ark Dental IT Systems is more than just a service provider; we are your committed tech ally, ensuring seamless operations at every level.

What Makes Us Stand Out:

Proactive IT System Management

At Ark Dental IT Systems, we excel in proactive guardianship of your IT systems. Our comprehensive management of servers, computers, and essential devices, alongside advanced disaster recovery solutions, ensures minimal downtime and rapid recovery for your dental practice.

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In-Depth on Proactive IT System Management:

Our IT System Management Service is designed to prevent problems before they occur, going beyond the role of traditional business insurance. We focus on active management and monitoring of all IT components.Real-World Case Study:
To illustrate the importance of this approach, let’s examine a case study from our experience:

  • Background:A new dental practice, keen on modernizing their operations, approached Ark Dental IT Systems for IT support. Initially, the project involved setting up a comprehensive IT infrastructure, which we completed in two months. The practice opened successfully, with state-of-the-art IT systems.
  • Challenge:Despite our recommendations for ongoing Managed IT Services, the practice owner opted for a minimal approach, relying on basic data backup methods like external hard drives. This decision was made under the assumption that such measures were sufficient for their scale of operations.
  • Crisis Unfolds:Three years into operation, the practice encountered a severe ransomware attack. All their critical data, including patient records and financial information, were locked, with a demand for a substantial ransom. In a state of panic, the owner reached out to us, expecting a quick fix, underestimating the gravity of the situation.
  • Response and Realization:Our team immediately responded, but the severity of the situation was beyond simple recovery measures. Years of patient data were at risk of being lost permanently. The lack of a robust backup and disaster recovery plan made the situation dire. The owner, who once viewed Managed IT Services as optional, found themselves facing the harsh reality of their decision.
  • Resolution:Despite the challenging circumstances, our team worked tirelessly to mitigate the impact. We implemented emergency measures to isolate the infection and began the painstaking process of data recovery from limited backups. This incident was a turning point for the practice owner, who realized the critical importance of comprehensive Managed IT Services.
  • Outcome:Though the recovery was not complete, the incident served as a valuable lesson in the importance of proactive IT management. The practice subsequently signed up for our Managed IT Services, ensuring that their IT infrastructure was not only restored but also fortified against future threats.

This real-life scenario underscores that Managed IT Services are not just an add-on but a fundamental necessity for modern dental practices. Proactive management, regular updates, and robust disaster recovery plans are crucial for safeguarding against evolving cyber threats and ensuring uninterrupted operation.

What Makes Us Stand Out:

Responsive IT Tech Support

At Ark Dental IT Systems, our IT tech support goes beyond a traditional hotline. We provide personalized and efficient support tailored to the specific needs of dental practices. Whether it’s through calls, secure remote access, or on-site visits, our team ensures immediate resolution of your IT issues.

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In-Depth on Responsive IT Tech Support:

Our approach at Ark Dental IT Systems is focused on simplicity, security, and comprehensive service.
Here’s how we prioritize your needs:

  • Simplicity in Support:
    Any staff member can easily reach us with a system-specific tag number for quick identification and support.
  • Effortless Process:
    We eliminate the need for complex procedures. Our support is direct and hassle-free.
  • Secure Remote Assistance:
    Utilizing secure networks, we quickly diagnose and resolve issues remotely.
  • Onsite Support:
    When remote solutions aren’t enough, our technicians provide prompt onsite support without additional charges.
  • All-inclusive Support:
    Our service includes phone assistance, network remote connections, and onsite visits, all designed to offer a seamless tech support experience.

With Ark Dental IT Systems, you can trust that your IT needs are handled expertly, allowing you to focus on your patients and practice without IT concerns.

What Makes Us Stand Out:

Comprehensive IT Training

At Ark Dental IT Systems, we believe in empowering your team with cutting-edge IT knowledge. Our comprehensive training and resources ensure that your staff stays ahead, adapting to the latest technological advancements. Through regular consultations, we keep your practice attuned to the ever-changing tech landscape.

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Empowering Users with Knowledge – IT Training at Ark Dental IT Systems:

We go beyond just setting up IT systems; we focus on empowering your team with the knowledge to use them securely and efficiently. Our training covers essential security protocols and practical operation skills, ensuring your staff can effectively manage your IT infrastructure. Regular updates and customized sessions are part of our commitment to your practice’s success. With Ark Dental IT Systems, you gain not just technology, but the expertise to utilize it to its fullest potential.

What Makes Us Stand Out:

Streamlined IT Administration

As your primary IT contact, Ark Dental IT Systems takes charge of all vendor communications, ensuring smooth coordination and prompt problem resolution. Our role simplifies the complexities of vendor management, allowing you to focus on your practice.

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In-Depth on Streamlined IT Administration:

At Ark Dental IT Systems, we pride ourselves on delivering exceptional IT Administration services. We actively manage communications and work with all IT-related vendors, tackling problems head-on.

  • Real-World Case Study:
    Let’s delve into a case study that illustrates the effectiveness of our approach:
  • Background of the Challenge:
    A doctor approached Ark Dental IT Systems, distressed by a persistent network issue that severely hindered their dental practice’s operations. Despite having a contracted IT company, the problem remained unresolved, leading to a critical operational standstill.
  • The Complexity of the Situation:
    The situation involved multiple vendors: an IT management company, an internet service provider, and a Practice Management Solution company. Each vendor claimed their systems were functioning correctly, creating a deadlock where no party accepted responsibility. This dispute continued for three months, exacerbating the doctor’s predicament.
  • Ark Dental’s Intervention and Analysis:
    Upon undertaking the contract, Ark Dental IT Systems conducted a thorough analysis. Our team recognized that the problem wasn’t just technical but also involved mismanagement and poor coordination among the different vendors.
  • Uncovering the Root Cause:
    After extensive diagnostics, we discovered the issue originated from incorrect IT consulting by the initial IT company. The catalyst was an innocuous request from the doctor for video streaming services for patients, leading the IT company to store heavy video files on the main server, which also housed critical patient information.
  • The Snowball Effect:
    Over time, as video quality and file sizes increased, it put an enormous strain on the network. Each morning, staff would play these videos in the operating rooms, inadvertently causing the entire network to slow down, eventually paralyzing the practice’s operations.
  • Resolution and Future Prevention:
    Ark Dental IT Systems resolved the problem by reconfiguring the network and server setup, separating the video streaming function from the main patient data server. We also implemented regular monitoring and management protocols to prevent similar issues in the future.

This case exemplifies the vital role of effective IT Administration in preventing and solving complex multi-vendor IT problems. It underscores the need for a holistic approach to IT management that considers not just the technical aspects but also the operational and coordination dynamics. At Ark Dental IT Systems, our commitment goes beyond mere service provision to offering comprehensive solutions. We persist where others may give up and take responsibility where others may point fingers, ensuring our clients’ businesses run smoothly and efficiently.

What Makes Us Stand Out:

Dedicated Urgent IT Support

At Ark Dental IT Systems, our unwavering commitment shines brightest during emergencies. Our Urgent Care Service is designed to prioritize and swiftly address any IT issues, ensuring your dental practice’s systems are restored to optimal performance without delay.

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IT Urgent Care Service at Ark Dental IT Systems – Your Trustworthy Support in Emergencies

Why Ark Dental IT Systems Stands Apart in Urgent IT Support:

Our IT Urgent Care Service is more than a mere feature; it’s a testament to our dedication to your practice’s continuity and stability.

  • Unyielding Commitment in Crisis:
    We view every emergency with utmost seriousness. If your IT system encounters an unforeseen disaster, you can rely on us to restore it, irrespective of the challenges involved.
  • Immediate and Focused Response:
    We initiate 24-hour emergency operations for any urgent IT issue, treating each situation with priority and determination to ensure a rapid return to normalcy.
  • Aligning Priorities with Your Business Needs:
    We understand the critical nature of a smoothly running dental practice. Our priority is to align our efforts with your business needs, ensuring minimal disruption and maintaining operational continuity.
  • Reliable Support Around the Clock:
    With Ark Dental IT Systems, you have the assurance of round-the-clock support. In times of need, our team is just a call away, ready to provide the peace of mind and expert assistance your practice deserves.

A Necessity for Thriving Dental Practices

In the dynamic environment of modern dentistry, Ark Dental IT Systems is not merely an option but a fundamental necessity. Our partnership offers you customized solutions tailored to the specific demands of dental professionals. We empower you to concentrate on patient care, entrusting us with the technology management aspect of your practice.

Our proactive stance, coupled with a strong commitment to continuous support and education, positions Ark Dental IT Systems as more than just an IT solutions provider. We strive to be a long-term partner, driving success and fostering innovation in your dental practice.

Additional Benefits of Partnering with Ark Dental IT Systems:

Empowered
Staff

By partnering with us, your team will gain the skills and tools needed to manage an advanced IT system confidently, significantly improving the patient experience in your dental practice.

Extended
Equipment Life

Our expert management and maintenance extend the life of your servers and workstations, reducing the frequency of replacements and system migrations, lowering costs and preserving resources.

Streamlined Vendor Communications

We simplify the complexity of dealing with multiple vendors, taking on the responsibility of communication and coordination for you, enhancing your staff's efficiency and minimizing their stress.

Clear Pricing, Expert Services, and High-Quality Assurance

Managed IT Service Plans

At Ark Dental IT Systems, we pride ourselves on offering services that are not only professional and distinct but also guaranteed to be of the highest quality. Our goal is to ensure that your valuable dental practice can operate without the constant worry of IT-related issues throughout its entire lifecycle.

We understand the importance of safeguarding your precious staff from the stress associated with IT problems, enabling them to dedicate 100% of their energy to your valued patients. Choosing to work with us means selecting a partner that protects your team while enhancing the overall patient experience.

Ark Dental IT Systems stands as a top-tier provider in the industry, specializing in dental-specific IT services. Our commitment is to deliver unparalleled support, ensuring that your practice can thrive without the burden of managing IT concerns.

Let us handle the complexities of technology, so you can focus on providing exceptional care to your patients. With Ark Dental IT Systems, your dental practice is in the hands of experts dedicated to ensuring its success and longevity.

  • Ark Dental IT Systems - 10

  • Tech Support - Phone & Remote-In
  • Tech Support - 24H Urgent
  • Tech Support - Regular Monthly Tech Visits
  • On-Site - Overnight Urgent
  • System Migration Discount
  • Server Monitoring for Cybersecurity
  • Server Monitoring for Server H/W Stability
  • Server Data Backup Services
  • Server D/B Compress & Reindexing Services
  • Server Instant Replacement for Urgent Situation
  • Workstations Monitoring for Cybersecurity
  • Workstations Monitoring for H/W Stability
  • Workstation S/W Support
  • Workstation H/W Repair Services
  • Network Monitoring for Cybersecurity
  • Network Anti-Ransomware, Anti-Virus, and Anti-Spam
  • Network Firewall H/W for Cybersecurity
  • Network Firewall System Instant Replacement Service for Urgent
  • HIPAA-Compliant Data Encryption
  • HIPAA-Compliant E-Mail Encryption
  • HIPAA-Compliant Staff Training
  • HIPAA-Compliant Server Design and Maintenance
  • HIPAA-Compliant Workstation Design and Maintenance
  • HIPAA-Compliant Network Design and Maintenance
  • Third-Party Vendor Management - Practice Management S/W
  • Third-Party Vendor Management - X-Ray Company
  • Third-Party Vendor Management - Internet/Phone Company
  • Third-Party Vendor Management - All Other IT Related Vendors
  • Schedule A(Standard Plan)

  • $800month Up to 10 Systems

  • Yes
    Tech Support - Phone & Remote-In
  • Limited
    Tech Support - 24H Urgent
  • Not Applicable
    Tech Support - Regular Monthly Tech Visits
  • Limited
    On-Site - Overnight Urgent
  • Not Applicable Labor Discount
    System Migration Discount
  • Yes - 24/7 Real-Time
    Server Monitoring for Cybersecurity
  • Yes - 24/7 Real-Time
    Server Monitoring for Server H/W Stability
  • Yes - 24/7 Real-Time, 3 Layers
    Server Data Backup Services
  • Yes
    Server D/B Compress & Reindexing Services
  • Not Applicable
    Server Instant Replacement for Urgent Situation
  • Yes - 24/7 Real-Time
    Workstations Monitoring for Cybersecurity
  • Yes - 24/7 Real-Time
    Workstations Monitoring for H/W Stability
  • Yes - Include Tech Support
    Workstation S/W Support
  • No - Client Needs to Buy New
    Workstation H/W Repair Services
  • Yes - 24/7 Real-Time
    Network Monitoring for Cybersecurity
  • Yes
    Network Anti-Ransomware, Anti-Virus, and Anti-Spam
  • Yes - We Provide H/W, Free Rental
    Network Firewall H/W for Cybersecurity
  • Yes - Client Need to To Purchse New One.
    Network Firewall System Instant Replacement Service for Urgent
  • Yes
    HIPAA-Compliant Data Encryption
  • Yes
    HIPAA-Compliant E-Mail Encryption
  • Yes
    HIPAA-Compliant Staff Training
  • Yes
    HIPAA-Compliant Server Design and Maintenance
  • Yes
    HIPAA-Compliant Workstation Design and Maintenance
  • Yes
    HIPAA-Compliant Network Design and Maintenance
  • Yes - Collaborative Support and Monitoring
    Third-Party Vendor Management - Practice Management S/W
  • Yes - Collaborative Support and Monitoring
    Third-Party Vendor Management - X-Ray Company
  • No - Client Contact Ark Supports
    Third-Party Vendor Management - Internet/Phone Company
  • No - Client Contact Ark Supports
    Third-Party Vendor Management - All Other IT Related Vendors
  • Schedule B(Advanced Plan)

  • $1000month Up to 10 Systems

  • Yes
    Tech Support - Phone & Remote-In
  • Unlimited
    Tech Support - 24H Urgent
  • Not Applicable
    Tech Support - Regular Monthly Tech Visits
  • Unlimited
    On-Site - Overnight Urgent
  • 50% Labor Discount
    System Migration Discount
  • Yes - 24/7 Real-Time
    Server Monitoring for Cybersecurity
  • Yes - 24/7 Real-Time
    Server Monitoring for Server H/W Stability
  • Yes - 24/7 Real-Time, 3 Layers
    Server Data Backup Services
  • Yes
    Server D/B Compress & Reindexing Services
  • Complimentary Temporary Replacement until New Unit Arrives
    Server Instant Replacement for Urgent Situation
  • Yes - 24/7 Real-Time
    Workstations Monitoring for Cybersecurity
  • Yes - 24/7 Real-Time
    Workstations Monitoring for H/W Stability
  • Yes - Include Tech Support
    Workstation S/W Support
  • Yes - We Provide H/W Repair Service With Labor Cost
    Workstation H/W Repair Services
  • Yes - 24/7 Real-Time
    Network Monitoring for Cybersecurity
  • Yes
    Network Anti-Ransomware, Anti-Virus, and Anti-Spam
  • Yes - We Provide H/W, Free Rental
    Network Firewall H/W for Cybersecurity
  • Complimentary Temporary Replacement until New Unit Arrives
    Network Firewall System Instant Replacement Service for Urgent
  • Yes
    HIPAA-Compliant Data Encryption
  • Yes
    HIPAA-Compliant E-Mail Encryption
  • Yes
    HIPAA-Compliant Staff Training
  • Yes
    HIPAA-Compliant Server Design and Maintenance
  • Yes
    HIPAA-Compliant Workstation Design and Maintenance
  • Yes
    HIPAA-Compliant Network Design and Maintenance
  • Yes - Collaborative Support and Monitoring
    Third-Party Vendor Management - Practice Management S/W
  • Yes - Collaborative Support and Monitoring
    Third-Party Vendor Management - X-Ray Company
  • Yes - Collaborative Support and Monitoring
    Third-Party Vendor Management - Internet/Phone Company
  • Yes - Collaborative Support and Monitoring
    Third-Party Vendor Management - All Other IT Related Vendors
  • Schedule C(Premium Plan)

  • $1500month Up to 10 Systems

  • Yes
    Tech Support - Phone & Remote-In
  • Unlimited
    Tech Support - 24H Urgent
  • Yes
    Tech Support - Regular Monthly Tech Visits
  • Unlimited
    On-Site - Overnight Urgent
  • 100% Labor Discount
    System Migration Discount
  • Yes - 24/7 Real-Time
    Server Monitoring for Cybersecurity
  • Yes - 24/7 Real-Time
    Server Monitoring for Server H/W Stability
  • Yes - 24/7 Real-Time, 3 Layers
    Server Data Backup Services
  • Yes
    Server D/B Compress & Reindexing Services
  • Complimentary Temporary Replacement until New Unit Arrives
    Server Instant Replacement for Urgent Situation
  • Yes - 24/7 Real-Time
    Workstations Monitoring for Cybersecurity
  • Yes - 24/7 Real-Time
    Workstations Monitoring for H/W Stability
  • Yes - Include Tech Support
    Workstation S/W Support
  • Yes - We Provide H/W Repair Service With No Labor Cost
    Workstation H/W Repair Services
  • Yes - 24/7 Real-Time
    Network Monitoring for Cybersecurity
  • Yes
    Network Anti-Ransomware, Anti-Virus, and Anti-Spam
  • Yes - We Provide H/W, Free Rental
    Network Firewall H/W for Cybersecurity
  • Complimentary Temporary Replacement until New Unit Arrives
    Network Firewall System Instant Replacement Service for Urgent
  • Yes
    HIPAA-Compliant Data Encryption
  • Yes
    HIPAA-Compliant E-Mail Encryption
  • Yes
    HIPAA-Compliant Staff Training
  • Yes
    HIPAA-Compliant Server Design and Maintenance
  • Yes
    HIPAA-Compliant Workstation Design and Maintenance
  • Yes
    HIPAA-Compliant Network Design and Maintenance
  • Yes - Collaborative Support and Monitoring
    Third-Party Vendor Management - Practice Management S/W
  • Yes - Collaborative Support and Monitoring
    Third-Party Vendor Management - X-Ray Company
  • Yes - Collaborative Support and Monitoring
    Third-Party Vendor Management - Internet/Phone Company
  • Yes - Collaborative Support and Monitoring
    Third-Party Vendor Management - All Other IT Related Vendors
  • Ark Dental IT Systems - 20

  • Tech Support - Phone & Remote-In
  • Tech Support - 24H Urgent
  • Tech Support - Regular Monthly Tech Visits
  • On-Site - Overnight Urgent
  • System Migration Discount
  • Server Monitoring for Cybersecurity
  • Server Monitoring for Server H/W Stability
  • Server Data Backup Services
  • Server D/B Compress & Reindexing Services
  • Server Instant Replacement for Urgent Situation
  • Workstations Monitoring for Cybersecurity
  • Workstations Monitoring for H/W Stability
  • Workstation S/W Support
  • Workstation H/W Repair Services
  • Network Monitoring for Cybersecurity
  • Network Anti-Ransomware, Anti-Virus, and Anti-Spam
  • Network Firewall H/W for Cybersecurity
  • Network Firewall System Instant Replacement Service for Urgent
  • HIPAA-Compliant Data Encryption
  • HIPAA-Compliant E-Mail Encryption
  • HIPAA-Compliant Staff Training
  • HIPAA-Compliant Server Design and Maintenance
  • HIPAA-Compliant Workstation Design and Maintenance
  • HIPAA-Compliant Network Design and Maintenance
  • Third-Party Vendor Management - Practice Management S/W
  • Third-Party Vendor Management - X-Ray Company
  • Third-Party Vendor Management - Internet/Phone Company
  • Third-Party Vendor Management - All Other IT Related Vendors
  • Schedule A(Standard Plan)

  • $1000month Up to 20 Systems

  • Yes
    Tech Support - Phone & Remote-In
  • Limited
    Tech Support - 24H Urgent
  • Not Applicable
    Tech Support - Regular Monthly Tech Visits
  • Limited
    On-Site - Overnight Urgent
  • Not Applicable Labor Discount
    System Migration Discount
  • Yes - 24/7 Real-Time
    Server Monitoring for Cybersecurity
  • Yes - 24/7 Real-Time
    Server Monitoring for Server H/W Stability
  • Yes - 24/7 Real-Time, 3 Layers
    Server Data Backup Services
  • Yes
    Server D/B Compress & Reindexing Services
  • Not Applicable
    Server Instant Replacement for Urgent Situation
  • Yes - 24/7 Real-Time
    Workstations Monitoring for Cybersecurity
  • Yes - 24/7 Real-Time
    Workstations Monitoring for H/W Stability
  • Yes - Include Tech Support
    Workstation S/W Support
  • No - Client Needs to Buy New
    Workstation H/W Repair Services
  • Yes - 24/7 Real-Time
    Network Monitoring for Cybersecurity
  • Yes
    Network Anti-Ransomware, Anti-Virus, and Anti-Spam
  • Yes - We Provide H/W, Free Rental
    Network Firewall H/W for Cybersecurity
  • Yes - Client Need to To Purchse New One.
    Network Firewall System Instant Replacement Service for Urgent
  • Yes
    HIPAA-Compliant Data Encryption
  • Yes
    HIPAA-Compliant E-Mail Encryption
  • Yes
    HIPAA-Compliant Staff Training
  • Yes
    HIPAA-Compliant Server Design and Maintenance
  • Yes
    HIPAA-Compliant Workstation Design and Maintenance
  • Yes
    HIPAA-Compliant Network Design and Maintenance
  • Yes - Collaborative Support and Monitoring
    Third-Party Vendor Management - Practice Management S/W
  • Yes - Collaborative Support and Monitoring
    Third-Party Vendor Management - X-Ray Company
  • No - Client Contact Ark Supports
    Third-Party Vendor Management - Internet/Phone Company
  • No - Client Contact Ark Supports
    Third-Party Vendor Management - All Other IT Related Vendors
  • Schedule B(Advanced Plan)

  • $1200month Up to 20 Systems

  • Yes
    Tech Support - Phone & Remote-In
  • Unlimited
    Tech Support - 24H Urgent
  • Not Applicable
    Tech Support - Regular Monthly Tech Visits
  • Unlimited
    On-Site - Overnight Urgent
  • 50% Labor Discount
    System Migration Discount
  • Yes - 24/7 Real-Time
    Server Monitoring for Cybersecurity
  • Yes - 24/7 Real-Time
    Server Monitoring for Server H/W Stability
  • Yes - 24/7 Real-Time, 3 Layers
    Server Data Backup Services
  • Yes
    Server D/B Compress & Reindexing Services
  • Complimentary Temporary Replacement until New Unit Arrives
    Server Instant Replacement for Urgent Situation
  • Yes - 24/7 Real-Time
    Workstations Monitoring for Cybersecurity
  • Yes - 24/7 Real-Time
    Workstations Monitoring for H/W Stability
  • Yes - Include Tech Support
    Workstation S/W Support
  • No - Client Needs to Buy New
    Workstation H/W Repair Services
  • Yes - 24/7 Real-Time
    Network Monitoring for Cybersecurity
  • Yes
    Network Anti-Ransomware, Anti-Virus, and Anti-Spam
  • Yes - We Provide H/W, Free Rental
    Network Firewall H/W for Cybersecurity
  • Complimentary Temporary Replacement until New Unit Arrives
    Network Firewall System Instant Replacement Service for Urgent
  • Yes
    HIPAA-Compliant Data Encryption
  • Yes
    HIPAA-Compliant E-Mail Encryption
  • Yes
    HIPAA-Compliant Staff Training
  • Yes
    HIPAA-Compliant Server Design and Maintenance
  • Yes
    HIPAA-Compliant Workstation Design and Maintenance
  • Yes
    HIPAA-Compliant Network Design and Maintenance
  • Yes - Collaborative Support and Monitoring
    Third-Party Vendor Management - Practice Management S/W
  • Yes - Collaborative Support and Monitoring
    Third-Party Vendor Management - X-Ray Company
  • Yes - Collaborative Support and Monitoring
    Third-Party Vendor Management - Internet/Phone Company
  • Yes - Collaborative Support and Monitoring
    Third-Party Vendor Management - All Other IT Related Vendors
  • Schedule C(Premium Plan)

  • $1700month Up to 20 Systems

  • Yes
    Tech Support - Phone & Remote-In
  • Unlimited
    Tech Support - 24H Urgent
  • Yes
    Tech Support - Regular Monthly Tech Visits
  • Unlimited
    On-Site - Overnight Urgent
  • 100% Labor Discount
    System Migration Discount
  • Yes - 24/7 Real-Time
    Server Monitoring for Cybersecurity
  • Yes - 24/7 Real-Time
    Server Monitoring for Server H/W Stability
  • Yes - 24/7 Real-Time, 3 Layers
    Server Data Backup Services
  • Yes
    Server D/B Compress & Reindexing Services
  • Complimentary Temporary Replacement until New Unit Arrives
    Server Instant Replacement for Urgent Situation
  • Yes - 24/7 Real-Time
    Workstations Monitoring for Cybersecurity
  • Yes - 24/7 Real-Time
    Workstations Monitoring for H/W Stability
  • Yes - Include Tech Support
    Workstation S/W Support
  • No - Client Needs to Buy New
    Workstation H/W Repair Services
  • Yes - 24/7 Real-Time
    Network Monitoring for Cybersecurity
  • Yes
    Network Anti-Ransomware, Anti-Virus, and Anti-Spam
  • Yes - We Provide H/W, Free Rental
    Network Firewall H/W for Cybersecurity
  • Complimentary Temporary Replacement until New Unit Arrives
    Network Firewall System Instant Replacement Service for Urgent
  • Yes
    HIPAA-Compliant Data Encryption
  • Yes
    HIPAA-Compliant E-Mail Encryption
  • Yes
    HIPAA-Compliant Staff Training
  • Yes
    HIPAA-Compliant Server Design and Maintenance
  • Yes
    HIPAA-Compliant Workstation Design and Maintenance
  • Yes
    HIPAA-Compliant Network Design and Maintenance
  • Yes - Collaborative Support and Monitoring
    Third-Party Vendor Management - Practice Management S/W
  • Yes - Collaborative Support and Monitoring
    Third-Party Vendor Management - X-Ray Company
  • Yes - Collaborative Support and Monitoring
    Third-Party Vendor Management - Internet/Phone Company
  • Yes - Collaborative Support and Monitoring
    Third-Party Vendor Management - All Other IT Related Vendors
*The pricing may differ depending on the number of systems.

  • Ark Dental IT Systems - 30

  • Tech Support - Phone & Remote-In
  • Tech Support - 24H Urgent
  • Tech Support - Regular Monthly Tech Visits
  • On-Site - Overnight Urgent
  • System Migration Discount
  • Server Monitoring for Cybersecurity
  • Server Monitoring for Server H/W Stability
  • Server Data Backup Services
  • Server D/B Compress & Reindexing Services
  • Server Instant Replacement for Urgent Situation
  • Workstations Monitoring for Cybersecurity
  • Workstations Monitoring for H/W Stability
  • Workstation S/W Support
  • Workstation H/W Repair Services
  • Network Monitoring for Cybersecurity
  • Network Anti-Ransomware, Anti-Virus, and Anti-Spam
  • Network Firewall H/W for Cybersecurity
  • Network Firewall System Instant Replacement Service for Urgent
  • HIPAA-Compliant Data Encryption
  • HIPAA-Compliant E-Mail Encryption
  • HIPAA-Compliant Staff Training
  • HIPAA-Compliant Server Design and Maintenance
  • HIPAA-Compliant Workstation Design and Maintenance
  • HIPAA-Compliant Network Design and Maintenance
  • Third-Party Vendor Management - Practice Management S/W
  • Third-Party Vendor Management - X-Ray Company
  • Third-Party Vendor Management - Internet/Phone Company
  • Third-Party Vendor Management - All Other IT Related Vendors
  • Schedule A(Standard Plan)

  • $1300month Up to 30 Systems

  • Yes
    Tech Support - Phone & Remote-In
  • Limited
    Tech Support - 24H Urgent
  • Not Applicable
    Tech Support - Regular Monthly Tech Visits
  • Limited
    On-Site - Overnight Urgent
  • Not Applicable Labor Discount
    System Migration Discount
  • Yes - 24/7 Real-Time
    Server Monitoring for Cybersecurity
  • Yes - 24/7 Real-Time
    Server Monitoring for Server H/W Stability
  • Yes - 24/7 Real-Time, 3 Layers
    Server Data Backup Services
  • Yes
    Server D/B Compress & Reindexing Services
  • Not Applicable
    Server Instant Replacement for Urgent Situation
  • Yes - 24/7 Real-Time
    Workstations Monitoring for Cybersecurity
  • Yes - 24/7 Real-Time
    Workstations Monitoring for H/W Stability
  • Yes - Include Tech Support
    Workstation S/W Support
  • No - Client Needs to Buy New
    Workstation H/W Repair Services
  • Yes - 24/7 Real-Time
    Network Monitoring for Cybersecurity
  • Yes
    Network Anti-Ransomware, Anti-Virus, and Anti-Spam
  • Yes - We Provide H/W, Free Rental
    Network Firewall H/W for Cybersecurity
  • Yes - Client Need to To Purchse New One.
    Network Firewall System Instant Replacement Service for Urgent
  • Yes
    HIPAA-Compliant Data Encryption
  • Yes
    HIPAA-Compliant E-Mail Encryption
  • Yes
    HIPAA-Compliant Staff Training
  • Yes
    HIPAA-Compliant Server Design and Maintenance
  • Yes
    HIPAA-Compliant Workstation Design and Maintenance
  • Yes
    HIPAA-Compliant Network Design and Maintenance
  • Yes - Collaborative Support and Monitoring
    Third-Party Vendor Management - Practice Management S/W
  • Yes - Collaborative Support and Monitoring
    Third-Party Vendor Management - X-Ray Company
  • No - Client Contact Ark Supports
    Third-Party Vendor Management - Internet/Phone Company
  • No - Client Contact Ark Supports
    Third-Party Vendor Management - All Other IT Related Vendors
  • Schedule B(Advanced Plan)

  • $1500month Up to 30 Systems

  • Yes
    Tech Support - Phone & Remote-In
  • Unlimited
    Tech Support - 24H Urgent
  • Not Applicable
    Tech Support - Regular Monthly Tech Visits
  • Unlimited
    On-Site - Overnight Urgent
  • 50% Labor Discount
    System Migration Discount
  • Yes - 24/7 Real-Time
    Server Monitoring for Cybersecurity
  • Yes - 24/7 Real-Time
    Server Monitoring for Server H/W Stability
  • Yes - 24/7 Real-Time, 3 Layers
    Server Data Backup Services
  • Yes
    Server D/B Compress & Reindexing Services
  • Complimentary Temporary Replacement until New Unit Arrives
    Server Instant Replacement for Urgent Situation
  • Yes - 24/7 Real-Time
    Workstations Monitoring for Cybersecurity
  • Yes - 24/7 Real-Time
    Workstations Monitoring for H/W Stability
  • Yes - Include Tech Support
    Workstation S/W Support
  • Yes - We Provide H/W Repair Service With Labor Cost
    Workstation H/W Repair Services
  • Yes - 24/7 Real-Time
    Network Monitoring for Cybersecurity
  • Yes
    Network Anti-Ransomware, Anti-Virus, and Anti-Spam
  • Yes - We Provide H/W, Free Rental
    Network Firewall H/W for Cybersecurity
  • Complimentary Temporary Replacement until New Unit Arrives
    Network Firewall System Instant Replacement Service for Urgent
  • Yes
    HIPAA-Compliant Data Encryption
  • Yes
    HIPAA-Compliant E-Mail Encryption
  • Yes
    HIPAA-Compliant Staff Training
  • Yes
    HIPAA-Compliant Server Design and Maintenance
  • Yes
    HIPAA-Compliant Workstation Design and Maintenance
  • Yes
    HIPAA-Compliant Network Design and Maintenance
  • Yes - Collaborative Support and Monitoring
    Third-Party Vendor Management - Practice Management S/W
  • Yes - Collaborative Support and Monitoring
    Third-Party Vendor Management - X-Ray Company
  • Yes - Collaborative Support and Monitoring
    Third-Party Vendor Management - Internet/Phone Company
  • Yes - Collaborative Support and Monitoring
    Third-Party Vendor Management - All Other IT Related Vendors
  • Schedule C(Premium Plan)

  • $2000month Up to 30 Systems

  • Yes
    Tech Support - Phone & Remote-In
  • Unlimited
    Tech Support - 24H Urgent
  • Yes
    Tech Support - Regular Monthly Tech Visits
  • Unlimited
    On-Site - Overnight Urgent
  • 100% Labor Discount
    System Migration Discount
  • Yes - 24/7 Real-Time
    Server Monitoring for Cybersecurity
  • Yes - 24/7 Real-Time
    Server Monitoring for Server H/W Stability
  • Yes - 24/7 Real-Time, 3 Layers
    Server Data Backup Services
  • Yes
    Server D/B Compress & Reindexing Services
  • Complimentary Temporary Replacement until New Unit Arrives
    Server Instant Replacement for Urgent Situation
  • Yes - 24/7 Real-Time
    Workstations Monitoring for Cybersecurity
  • Yes - 24/7 Real-Time
    Workstations Monitoring for H/W Stability
  • Yes - Include Tech Support
    Workstation S/W Support
  • Yes - We Provide H/W Repair Service With No Labor Cost
    Workstation H/W Repair Services
  • Yes - 24/7 Real-Time
    Network Monitoring for Cybersecurity
  • Yes
    Network Anti-Ransomware, Anti-Virus, and Anti-Spam
  • Yes - We Provide H/W, Free Rental
    Network Firewall H/W for Cybersecurity
  • Complimentary Temporary Replacement until New Unit Arrives
    Network Firewall System Instant Replacement Service for Urgent
  • Yes
    HIPAA-Compliant Data Encryption
  • Yes
    HIPAA-Compliant E-Mail Encryption
  • Yes
    HIPAA-Compliant Staff Training
  • Yes
    HIPAA-Compliant Server Design and Maintenance
  • Yes
    HIPAA-Compliant Workstation Design and Maintenance
  • Yes
    HIPAA-Compliant Network Design and Maintenance
  • Yes - Collaborative Support and Monitoring
    Third-Party Vendor Management - Practice Management S/W
  • Yes - Collaborative Support and Monitoring
    Third-Party Vendor Management - X-Ray Company
  • Yes - Collaborative Support and Monitoring
    Third-Party Vendor Management - Internet/Phone Company
  • Yes - Collaborative Support and Monitoring
    Third-Party Vendor Management - All Other IT Related Vendors
*The pricing may differ depending on the number of systems.

FAQs

Frequently Asked Questions

A common concern among dental professionals is the availability of on-site support. At Ark Dental IT Systems, we prioritize efficient problem resolution. While minor issues are often addressed through remote internet connections, we do not hesitate to provide on-site support for more complex challenges. Our technicians are committed to visiting your site promptly to ensure comprehensive resolution of any IT problems. This approach stems from our understanding that some issues require a hands-on solution to safeguard the smooth operation of your dental practice’s IT infrastructure.

At Ark Dental IT Systems, our 22-year history of addressing customer issues has cultivated a strong reputation for reliability, evidenced by our 100% annual renewal rate for service contracts. Our approach is thorough: we not only identify issues but also implement the most effective solutions, ensuring complete resolution. Our commitment to problem-solving extends until the customer is fully satisfied. This approach has earned us a track record of consistently satisfied clients, proving our dedication to excellence in IT services. *Exceptions to this renewal rate occur in cases of business sales or retirements.

Identifying the need for Managed IT Services in your dental practice can be based on observing certain symptoms within your IT system. These include:

  1. Unexpected warning pop-ups on the server.
  2. Needing to frequently reboot the computer or server due to unidentified problems.
  3. Extremely slow boot-up times for computers or servers.
  4. Frequent security warning alerts on computer screens.
  5. Delays when opening Practice Management Software.
  6. Slow or failed attempts to access patient information, sometimes requiring a system restart.
  7. X-ray images occasionally not displaying correctly.
  8. Inconsistent storage of X-ray images on the server.
  9. Instances where no X-ray images are visible at all.
  10. Network slowdown is apparent across all computers.
  11. Annoying fan noise from the computer or server.

Recognizing these symptoms is crucial as they may indicate a misconfiguration in your IT system. In the event of an IT disaster, being unprepared could lead to challenging recovery scenarios. Proper preparation and Managed IT Services ensure that even in severe situations, systems can be restored efficiently, typically within 48 hours.

Data loss is a more frequent issue than often perceived. Many businesses, including dental practices, encounter severe IT challenges, with some failing to recover lost data. The absence of discussions in your circle doesn’t negate the prevalence of such incidents. We maintain confidentiality in our IT recovery services, which is why you might not hear about organizations losing their patient databases due to viruses, mechanical failures, or setup errors. Patient data compromise is a critical IT issue. Specialized Dental IT setups with robust server management and data backup are essential to prevent such scenarios and ensure rapid recovery if they occur.

While a general IT company can offer basic support to dental practices, the level of expertise differs significantly. Dental practices have unique needs that set them apart from regular offices. These include the necessity for HIPAA compliance due to patient data, specialized handling of X-ray equipment, server requirements for dental practice management and X-ray database software, and optimization of practice management software for diverse X-ray equipment types. A Dental practice-specialized IT company, with in-depth experience in these areas, ensures smooth operations and quick recovery in IT emergencies. The expertise gap between a general IT company and a specialized Dental IT company is evident in their approach to these unique challenges.

Many small business owners, including those running dental practices, often underestimate the necessity of cybersecurity. They assume their operations are too minor to attract the attention of hackers. However, this misconception can lead to significant vulnerabilities.

So why is cybersecurity essential, especially for small businesses? Recently, the hacking landscape has evolved. Hackers now use software that indiscriminately attacks systems rather than manually breaking in. This software, armed with AI, scours the internet, automatically targeting vulnerable systems worldwide. Secure networks don’t react to these probes, but compromised systems do, allowing the software to infiltrate and transform them into ‘zombie systems.’ These infected systems, now under hacker control, spread the infection further. Modern hacking isn’t about crippling systems with viruses; it’s about covertly enslaving them for extended periods, using them as part of a dark web cloud network, effectively creating a massive, interconnected supercomputer.

Here’s a concerning example that underscores this threat:

We’ve seen new IT clients whose systems were already compromised. In one case, a dental office had cybersecurity firewalls and antivirus software, yet their systems were hijacked. Buried in the system folder were 200GB of illegal videos, evidence that hackers were exploiting the office’s internet and storage. Users worldwide unknowingly accessed and downloaded these files from this dental office’s network. Even the best IT equipment requires expert, continuous maintenance – updates, patches, and monitoring.

This example illustrates that no business, regardless of size, is safe from these sophisticated, widespread threats.

Ark Dental IT Systems’ Commitment:
At Ark Dental IT Systems, we specialize in robust cybersecurity solutions tailored for small businesses. Our expert team diligently monitors, updates, and patches your systems, ensuring comprehensive protection against advanced hacking attempts. We’ve seen firsthand the consequences of inadequate cybersecurity and are dedicated to preventing such scenarios for our clients.

In conclusion, cybersecurity is indispensable, regardless of your business’s size. With Ark Dental IT Systems, you can be confident that your digital assets are secure, backed by our expertise and proactive approach to cybersecurity challenges.

Comprehensive Benefits of Managed IT Services at Ark Dental IT Systems

Opting for Managed IT Services with Ark Dental IT Systems offers a spectrum of advantages, specifically tailored to the needs of dental practices. Our services encompass various aspects, each with its unique impact:

  1. IT System Management: This service focuses on proactive management and monitoring of your IT infrastructure, encompassing servers, computers, network equipment, and security devices. It’s not just about damage control; it’s about preventing problems from arising. For instance, a dental practice we worked with initially opted out of our Managed IT Service, relying instead on basic data backup. Years later, they faced a severe ransomware attack, which could have been mitigated with our proactive service. This experience underscores the necessity of our Managed IT Service in safeguarding your practice’s digital assets.
  2. IT Tech Support: Our dedicated tech support goes beyond simple assistance. It’s about providing immediate, effective, and personalized support. We utilize a system-specific tag number for easy identification, offering quick help through phone calls, secure remote access, or on-site visits. This ensures any IT concerns are promptly and efficiently resolved, minimizing downtime and disruption in your dental practice.
  3. IT Training: We firmly believe in empowering your staff with the latest IT knowledge and security protocols. Regular training sessions and updates ensure your team is well-prepared to manage and utilize your IT systems effectively. This proactive approach to education significantly enhances the operational efficiency and security of your dental practice.
  4. IT Administration: Our IT Administration service simplifies the complexities of vendor management. By acting as the primary contact for all IT-related communications, we ensure smooth coordination and prompt problem-solving. This service is particularly beneficial in complex scenarios involving multiple vendors, where clear communication and effective management are key to resolving issues efficiently.
  5. IT Urgent Care: Our Urgent Care Service is a testament to our commitment to your practice. In emergency situations, we prioritize and address your IT issues swiftly, ensuring minimal impact on your operations. Our round-the-clock support provides peace of mind, knowing that expert help is always available when you need it most.

Choosing Ark Dental IT Systems for Managed IT Services such as IT System Management, IT Tech Support, IT Training, IT Administration, and IT Urgent Care, brings a multitude of benefits:

  1. Empowered Staff: Your team will be equipped with the skills and tools to operate a rapid and reliable IT system, directly enhancing patient experiences.
  2. Extended Equipment Lifespan: Expect a significant increase in the life expectancy of your servers and workstations, effectively delaying the need for a complete system overhaul.
  3. Streamlined Vendor Communications: Our direct involvement eliminates the need for your staff to individually contact multiple vendors for problem-solving. This not only improves work efficiency among your staff but also markedly reduces stress levels. This streamlined approach allows your team to concentrate on their primary responsibilities without distraction.

In addition to these specific benefits, our services are designed to provide stability, security, and efficiency for your dental practice, ensuring that you are well-equipped to handle the technological intricacies of modern dentistry.

Engaging with Ark Dental IT Systems for Managed IT Services involves a thorough and personalized process to ensure your dental practice’s specific needs are met:

The procedure for receiving Managed IT Service from Ark Dental IT Systems starts with a visit from our assigned manager to your dental practice. This begins with a consultation with the business owner, and based on a brief IT assessment of the current dental practice, the manager will provide a presentation on the services and costs. Once you’ve reviewed the presentation and made a decision, the detailed process is as follows:

  1. Initial Contact: Reach out to us via phone or email to express interest.
  2. Manager Introduction: You’ll be assigned a dedicated manager who will introduce themselves.
  3. Preliminary Discussion: Discuss the unique IT needs of your dental practice over a phone call.
  4. On-Site Manager Visit: The manager visits your practice for a preliminary IT assessment.
  5. Detailed IT Assessment: A comprehensive on-site evaluation of your current IT infrastructure is conducted.
  6. Addressing Customer Requests: A session dedicated to understanding your specific requests and queries.
  7. Detailed Service Presentation: The manager presents an in-depth overview of services and cost.
  8. Plan Selection: You choose the service plan that best aligns with your practice’s needs.
  9. Contract Formalization: Completion of official paperwork and contract signing.
  10. Scheduling Technicians’ Visit: Arranging for technicians to conduct a full IT assessment.
  11. Technology Implementation: Updating your practice with the latest IT solutions.
  12. Staff Training: Providing in-depth training for your practice staff on the new IT systems.
  13. Ongoing Support: Post-contract, continuous management, and technical support are provided.

This process ensures a seamless transition and integration of our IT services, laying a strong foundation for the growth and success of your dental practice.

12 Exceptional Reasons Clients Select
Ark Dental IT Systems

Begin Your Journey with Ark Dental IT Solutions

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